All our items are shipped directly from 3 Little Crowns in Cairns, Australia. All items are sent via Australia Post and once an order is fulfilled you will receive an email from 3 Little Crowns with your tracking number.
We also happily ship outside of Australia. Delivery costs for all international orders are calculated and applied to orders at checkout by weight and destination and are sent via Australia Post.
Tracking international orders is an additional charge so please bear in mind that should you elect to not track your order, we cannot accept responsibility for lost/undelivered items.
Duties and taxes are the responsibility of the customer. Please contact your local authority for more information.
All shipping charges are subject to change without notice, in accordance with the fees and charges of Australia Post.
A pre-order is an order placed for an item that is not in yet in stock
. We often open pre-orders for popular items that sell out quickly. This also guarantees an immediate dispatch when the product arrives in stock.
Pre-orders that include other items in stock will not
be shipped until the pre-order item is available. All items will be sent as one delivery to economise on shipping charges.
Refunds & Returns Policy
It is really important to us that you love your purchase however in the unlikely event that the item is damaged or faulty we will offer you an exchange, store credit or a refund.
If you simply change your mind on an item you have purchased we are happy to work with you for a positive outcome. We will happily exchange or provide a store credit as long as our conditions of returns are met.
We will only issue refunds for change of mind on pre-orders or orders that have not been shipped. We will refund you the purchase amount minus any merchant fees we may have incurred as a result of the sale (if any).
CONDITIONS OF RETURN:
- Items must be returned within 14 days of purchase (21 days for International customers). Any items returned after 14 days of purchase (21 days for International customers) will not be accepted unless prior notice or terms have been agreed upon.
- Items must not have been worn , damaged or altered from their original condition in any way.
- We understand that sometimes it is difficult to keep original wrapping intact, however all items must be sent back with protective wrapping to avoid damage in transit.
If upon inspection the returned item is found not to have met any one of these conditions, we may choose not to issue a refund, exchange or store credit.
For more information please email us at firstname.lastname@example.org